If the map or music is not working, first identify which connection the feature uses. The car's own mobile connection, a phone's internet connection, media Bluetooth and a Bluetooth key are different paths.
Identify what actually stopped
- Car-based online service: note the car's network indication and whether another native online service works.
- Phone-based app or projection: check the phone's own data connection and the connection required by your supported phone integration.
- Calls or Bluetooth music: check the selected audio phone. Bluetooth pairing alone does not establish that the car has internet access.
- Phone key: the original UK handbook says an activated Bluetooth key can operate in places without a network. That does not make online navigation or streaming available.
Perform checks while parked. Do not assume a working phone signal proves that the vehicle's own connection is working.
A short connectivity check
- Record the exact failed feature and any message. Distinguish a map that does not load, a destination search that fails and a route already in progress.
- Note the location and car network indicator. Compare again in an open area with ordinary coverage when safely parked; garages and tunnels can affect connectivity.
- Check whether the issue affects one service or several. A single music-account failure needs a different report from all native online features failing.
- Record the time, XOS version and whether the issue persists across separate journeys. Ask support to check provisioning or service availability if the car remains offline.
Do not buy a data subscription, change a SIM or assume a hotspot is required without confirmation for your exact UK car. This guide does not establish an included-data allowance or renewal price.
Charging stops: check route preferences too
A missing charging stop is not automatically a connectivity fault. The original UK G6 handbook describes charging-route preferences for minimum arrival charge at a charger and at the destination, followed by a separate charging-planning step. It says stops are not added automatically if the current charge is sufficient to reach the destination.
That is evidence for the original handbook's system, not a promise that every current XOS screen is identical. Before a long trip, inspect the route and charging plan actually displayed. Check the intended charger, a practical alternative and your remaining charge. Do not assume the car will reproduce another manufacturer's arrival-charge display or spoken instructions.
Read the existing G6 cold-weather charging and preconditioning guide. Do not assume every navigation destination triggers battery preparation.
What to send support
“UK G6 [generation], XOS [full version]. At [time], [native feature] failed with [message]. The car showed [network indication]; [other native feature] did/did not work. My phone's connection was [separate observation]. The fault repeated [when].” Share precise private locations directly with support only when needed.
Source and scope
Reviewed 16 October 2026. Original G6 UK handbook, printed page 43 describes network limits for online voice services; printed pages 47–48 cover navigation and charging planning; printed page 157 covers Bluetooth-key operation without network. Linked by XPENG UK. The troubleshooting checklist is editorial guidance, not an exact-menu procedure for later XOS releases.