PRIVATE · PRACTICAL · READY TO SHARE

XPENG Support Pack Builder

A free form that turns the details of a vehicle, app, software or charging problem into one organised report you can copy or download.

Describe the problem below, then copy or download the report. Nothing you enter is uploaded or sent by this tool.

1 · Vehicle contextModelModel yearXOS versionApproximate mileage

2 · What happenedAreaDate and approximate timeExact warning or messageWhat were you trying to do?What happened instead?

3 · Conditions and repeatabilityConnection or chargerBattery levelApproximate outside temperatureCan it be repeated?Safe checks already completed

Stop and use appropriate assistance

Do not use this tool to delay help for collision damage, smoke, fire, overheating, a high-voltage warning, braking or steering concerns, or an instruction from the vehicle to stop. Follow the handbook and contact emergency, roadside or authorised support as appropriate.

LIVE REPORT PREVIEW0% complete

Complete the vehicle context and describe the incident. Your report will be generated here.

LOCAL-BROWSER TOOL

Your entries remain in this page until you copy, download, clear or leave it. The report is not sent automatically.

BEFORE CONTACTING SUPPORT

Note the warning before it clears.

Photograph safely

When stationary, capture the complete warning and surrounding screen—not only an error code.

Keep the timestamp

The date, time and charging location can help support match an event with vehicle or charger records.

Protect credentials

Never include passwords, PINs, one-time codes, payment-card details or a complete key credential.

Use the correct route

Urgent safety and mobility problems belong with roadside or emergency support, not an ordinary website form.

WHEN YOUR REPORT IS READY

Choose who needs the evidence.

For a vehicle or XOS fault, contact XPENG support or an appropriate authorised service location. For a payment or chargepoint fault, use the operator identified on the charger or receipt. MyXPENG does not send this report or book an appointment.

Find a service location →Understand the UK support route →Return to safe symptom checks →

Review the report before sharing. Add personal or vehicle identifiers privately only when the recipient needs them; do not post a complete support record publicly.