MYXPENGUK OWNER INTELLIGENCE
PRIVATE · PRACTICAL · READY TO SHARE

XPENG Support Pack Builder

A free form that turns the details of a vehicle, app, software or charging problem into one organised report you can copy or download.

WHAT IS THIS FOR?

Prepare the useful details before asking for help.

Use the Support Pack when you need to explain a recurring or intermittent problem to XPENG customer support, roadside assistance, a dealer, an authorised repairer or a chargepoint operator. It guides you through the vehicle, XOS version, time, warning, conditions and safe checks, then creates a clear text report.

MyXPENG does not diagnose the problem, send the report or contact anybody. Nothing entered here is uploaded to us. You choose whether to copy or download the finished report and who receives it.

  1. DescribeRecord exactly what happened and what you were trying to do.
  2. PreserveKeep warnings, times, charger details and safe observations together.
  3. ShareCopy or download the report when you are ready to contact the appropriate support team.
1 · Vehicle context
2 · What happened
3 · Conditions and repeatability
Stop and use appropriate assistance

Do not use this tool to delay help for collision damage, smoke, fire, overheating, a high-voltage warning, braking or steering concerns, or an instruction from the vehicle to stop. Follow the handbook and contact emergency, roadside or authorised support as appropriate.

BEFORE CONTACTING SUPPORT

Preserve the details that disappear.

Photograph safely

When stationary, capture the complete warning and surrounding screen—not only an error code.

Keep the timestamp

The date, time and charging location can help support match an event with vehicle or charger records.

Protect credentials

Never include passwords, PINs, one-time codes, payment-card details or a complete key credential.

Use the correct route

Urgent safety and mobility problems belong with roadside or emergency support, not an ordinary website form.