OWNER ANSWER / MYXPENG
XPENG G9 Charging Cable Release: International-Market Safety Checks
Stop the G9 charging session, confirm it has ended and unlock normally before withdrawing the connector straight out. In the cited 2025 G9 handbook, the centre-screen Unlock Charge Gun button is not displayed for a DC connection or a closed charge flap.
These release controls follow the 2025 international G9 handbook. Use the exact supplied access-cover and release-ring diagram.
What to do
- End charging using the supported vehicle/app/chargepoint control and wait for the charger and car to confirm the stopped state.
- Unlock normally, support the cable’s weight and press the connector’s intended release. Withdraw straight without force; if loaded sideways, support it and gently seat it before retrying normal release once.
- If the public charger still reports an active/failed session, call its operator with the unit/connector ID rather than pulling a release.
- For a matching AC setup, the handbook shows Charging and Discharging → Help → Emergency Unlock Gun. Follow the actual interface; do not search for that button on a DC setup that omits it.
Only after charging has finished and the centre screen has exited charging/heating status, open the boot and identify the charging-port service cover in the diagram below.
Open that cover with an appropriate tool, identify the illustrated charge-port release ring and pull it to unlock, then withdraw the supported plug straight out.
Stop if the cover, ring or stopped state cannot be positively identified; do not pull a neighbouring cable. This is an emergency action, not a routine release method.
What to expect: The inlet lock releases and the supported connector withdraws easily. A problem confined to one public unit is distinct from a vehicle lock that repeatedly stays engaged.
Never force/twist/lever a plug or pull a mechanical release during active charging. Stop for heat, damage, contamination, electrical warnings or an unclear release point, and use the appropriate operator/roadside route.
If that did not work
Give the operator/XPENG the site/connector ID, AC/DC, time, battery percentage, warnings and stopped-state results on car/app/charger. Ask the operator to confirm session termination and XPENG to check the inlet lock/communication if the vehicle-side failure repeats.
The mechanical ring is an emergency measure in this handbook; frequent use can damage its mechanism. This international G9 layout does not establish the G9L or later UK procedure.
Sources checked 23 October 2026: XPENG UK, XPENG handbook, XPENG.